Customer Engagement: Turning Traffic into Loyal Customers

eCommerce Best Practices Dec 8, 2023
Customer Engagement: Turning Traffic into Loyal Customers

It's a story you've heard a million times. Creating a website and increasing its traffic are essential steps in expanding your business. Additionally, while driving more traffic to a website and increasing its number of visitors is important, turning that traffic into loyal customers and fostering customer engagement are the true measures of success.

Your excellent website has already been launched, and perhaps you are even observing notable increases in traffic. However, are people visiting your website becoming loyal customers? If not, why is that the case?

You're not alone if traffic is increasing, but conversions are difficult for you to obtain. The same issue affects a lot of website owners. It doesn't imply that your website is worthless and that you should throw it away entirely. It simply indicates that there might be a wrinkle in your website's user interface or sales funnel that needs to be ironed out.

In this Fordeer’s post, let's learn more about the value of customer engagement and loyalty, discuss some potential causes of non-converting visitors, and offer suggestions for improving your sales funnel and website design to make it simpler to turn traffic into loyal customers.

Customer Loyalty and Engagement: Definition and Objectives

Customer loyalty

In general terms, loyalty is the capacity to keep current clients by enticing them to make additional purchases. This is frequently accomplished through loyalty programs, special offers, and rewards for loyal customers.

A happy customer is one who sticks with the brand and has a positive experience. All brands strive for the same thing: customer loyalty.

Customer Loyalty and Engagement: Definition and Objectives

In actuality, customer loyalty programs enable businesses to provide individualized customer service. Allegiance to a brand does not, however, imply endorsement or exclusivity. In fact, when it comes to brand loyalty, a customer may cease purchasing a brand's goods if a rival offers a more appealing deal. They may also not always suggest it to others.

Strengthening the bond between the brand and the customer and encouraging repeat business are the two main objectives of loyalty.

Customer engagement

On the contrary, engagement is more concerned with developing a rapport based on trust and emotion between the client and the business. Customers who are actively involved in a brand are genuine brand ambassadors. As kind consumers, they ensure that their friends and family are informed about the goods and services they value.

They are interacting with other followers on the social media platforms of their preferred brands. Along with their thoughts on the published content, they also leave likes and comments. They're also prepared to counsel other customers on the goods and services offered by the company.

Thus, efforts like starting an online community, planning customer events, supporting charitable causes, and maintaining regular communication with customers can all be included in customer engagement strategies. An emotional bond with the business may result in enduring loyalty.

Long-term brand loyalty is the aim of engagement, even in the face of more alluring offers. The foundation of engagement is an emotional bond with the client.

What is a sales funnel?

A sales funnel is a sequence of actions that a visitor to your website takes from the moment they land on it until they complete the conversion process.

Depending on who your clients are, what kind of business you run, and how your website is configured, the sales funnel will appear somewhat differently.

A sales funnel for a typical eCommerce website may include the following. The customer may:

  • Go to your website by clicking this link.
  • Examine the posts on your blog.
  • When they click on a link in your blog post, the product page is displayed.
  • Arrive at your product page.
  • Look through your listings
  • Put something in their cart.
  • Finalize the purchase

All of these actions are necessary for a potential customer to interact with your website and, in the end, convert to a paying customer.

Customer Loyalty and Engagement: Definition and Objectives

Optimizing your sales funnel entails making changes to your website that deftly lead new visitors through the conversion process.

Let's discuss what could be impeding the growth of your sales and how to strategically enhance your website to increase sales.

5 tips to turn organic traffic into loyal customers easier

Learn more about your target audience

To create a successful sales funnel, it's crucial to understand your customers' needs and preferences. You can start by creating customer profiles based on your audience's knowledge. If preconceived ideas don't yield results, conduct market research to gather more data. This will help you fine-tune customer profiles and segments, enhancing the website user experience.

Create a clear user flow

Clear user flow is crucial for an effective conversion funnel. Here are some ways to create a clear user flow in your website design so your visitors will never get confused:

  • Use a scrolling homepage
  • Include a navigation bar: In this way, you have to ensure a top navigation bar allows visitors to quickly return to the main pages.
  • Call your audience to action by providing a clickable to buy, directing them to the shopping cart, and ensuring they can complete their purchase.
  • Guide your audience: For instance, if they land on a product page, provide buttons to add products to carts. Then, make it clear how to click on the cart. Once the customer is in your cart, point out how they can complete the purchase.
  • Show users exactly how to purchase products

Make usability your number-one website goal

The websites that allow users to navigate the purchase process as easily as if they were simply buying a pack of Twinkies from a convenience store are the best ones. Neither on an eCommerce website nor in a physical store should customers have to second-guess the purchasing process.

Consumers should be able to visit your website, click on any of your products, add them to their cart, check the total number of items in the cart, make changes within the cart, and complete the purchase there and then.

Customers should be able to visit your website, click on any of your products, add them to their cart, check the total number of items in the cart, make changes within the cart, and complete the purchase there and then.

Optimize your site to attract higher-quality traffic

It matters what you write on your website. Big time. After going over every piece of content on your website, Google's algorithms will determine which of your writings best fits your website and present it in the search results.

You might be drawing in visitors who are merely looking to learn or conduct research if your website is stuffed with keywords and contains only instructional content, even though your goal is to sell products. not purchase.

Optimizing older content with keywords that denote a desire to buy is a good solution. Google targets pages that are selling products when users type in terms like "buy," "free shipping," "discounts," or "purchase." It then returns results for users who are further down the sales funnel.

Tips to turn organic traffic into loyal customers easier

Test your website carefully

You will need to spend time setting up and checking your payment methods correctly.

If your website visitors aren’t converting, double-check the obvious stuff. Make sure your plugins are working properly, that your PayPal or Stripe accounts are verified, and that people can purchase your products.


In an ever-more-competitive landscape, brands need to employ every tactic at their disposal to stay unique and competitive. Word-of-mouth and customer recommendations have also proven to be highly successful. But in order to make this happen, brands must figure out how to motivate loyal consumers to commit over the long haul.

Customer engagement calls for more work than customer loyalty, which can be attained at the point of sale. By integrating these complementary strategies, businesses can build a strong foundation of loyal customers who will support their expansion and financial success.

More obviously, a loyalty-building customer engagement strategy is something any brand can learn and execute. So if you want more loyal customers for your brand, prioritize personalized omnichannel customer engagement so you can deliver the satisfying 1:1 experiences your customers truly want.

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Summer N.

A great passion for writing and is thriving day by day. Be patient, persistent, creative, and professional. That's how I am doing, and trying to be a better version of myself.